Complaints Management Process Complaints Management Process

Council's complaints management process is established to help resolve complaints about administrative actions of Council. This includes administrative action complaints about Council covering a decision or failure to make a decision by Council, an act or failure to act, the formulation of a proposal or intention or a recommendation. Council has developed its complaints management process to:


· Provide a single system through which it can deal with complaints aboout administrative actions; and


· Comply with the requirement for a complaints management process as prescribed under the Local Government Act 2009.


Council's commitment to managing complaints is contained in the Administrative Action Complaints Policy and Procedure.  To view copies of Council's current policies, these can be found in the "Policies" folder on the Publishing Portal.  Click here to access the Portal.


To make a complaint, you can complete a complaint form or contact Council on telephone (07) 4658 4111.


Please see below document:

Administration Complaints Form