This is the only phone number you need to reach anyone at Council. You can reach us here 24 hours a day, seven days a week. When you call during office hours, our customer service staff will help you lodge an enquiry with the appropriate team within Council.
After hours, and on weekends/public holidays, our off-site answering service will alert the on-call staff if appropriate.
This is the only email address you need to reach anyone at Council. When you email ‘assist’, your enquiry is lodged in our records system and assigned to the appropriate team.
Mail: PO Box 144 Ilfracombe QLD 4727
This is the central point of collection for all of Council’s mail.
You can visit us in person at any of our branch offices:
Talk to a Councillor
If your enquiry isn’t operational in nature, you might prefer to engage with one of our Councillors. You’re welcome to make contact with them as your elected representatives – a full list of our Councillors, along with their contact details, can be found here.
Use our Online Suggestion Box
Our Online Suggestion Box lets you leave us anonymous feedback right here on the page, without having to send an email or pick up the phone. Please note, because the form is anonymous, we'll be unable to update you on the outcome of your feedback. You can find it here on our feedback page, where we occasionally seek feedback from the community on specific projects or programs.
Snap Send Solve App
Snap Send Solve is the free mobile app that lets you notify local councils, utilities or other authorities of issues that need addressing in your community.
Free to download from the App Store and Google Play, and available online, Snap Send Solve helps you report incidents on the spot by letting you capture and send photos of issues that need attention to councils and a range of other authorities.
Fax: (07) 4658 4116
Rely on your landline? Council can still be reached via fax.